Conditions of Use

Conditions of use
Any business relationships created between Belladonna and customers shall be governed exclusively by the following general terms and conditions.
By placing an order, the customer agrees to accept these terms and conditions.

Language of the contract
A contract may be concluded in german or in english language

Conclusion of the contract

The offerings of Belladonna of this website present a non-committal invitation to the customer to order products from Belladonna.
Via ordering the designated products on the internet the customer makes a committal offer on closing an act of sale which authorizes
Belladona to accept it within five calendar days by sending an acceptance of order.
The acceptance of order will be sent via e-mail. After the effect-less end of the five-day-term the offer will be considered declined.

Prices, shipping costs and minimum order value
All prices include the statutory rate of VAT but are not inclusive of shipping costs.
There is no minimum order value. Shipping costs are set out in the "Shipping Costs" section of the website, where costs are organized into region and country.

Information on the right of cancellation

You have the right to withdraw from this contract within 14 days without giving reasons.

The cancellation period will be 14 days from the day when either you or an assigned third party member who is not the carrier has acquired the goods. 

To exercise your right of withdrawal you must inform us

Belladonna Naturkosmetik Einzelhandel GmbH
Bergmannstr. 101
D-10961 Berlin

about your decision to withdraw from the contract by sending us a clear declaration of withdrawal (postal, or via e-mail or fax). You can but do not need to use the given blank form in order to do so. 

The timely dispatch of the withdrawal declaration is sufficient for compliance with the cancellation period. 

Progression of Withdrawal
If you choose to withdraw from the contract, we will refund all payments made by you including shipping costs (excluding additional costs that arose from choosing a shipping method other than our standard shipping method) immediately and not later than 14 days after receiving your declaration of withdrawal.  The refund will be given in the same form as the original payment was executed, unless explicitly otherwise agreed upon; in no case we will charge you a fee for the refund. We may decline the refund until receipt of the goods or confirmation of you sending back the goods, depending on which is the earlier date. You must either send back or otherwise return the goods to us immediately and at most within 14 days after your declaration of withdrawal. To comply with the time limit it is sufficient to dispatch the goods within the 14 days, all immediate costs of the dispatch will be covered by you.  You will only have to pay for a potential loss of value of the goods  if this loss of value stems from a treatment by you other than examination of properties, quality and functionality.

End of information on the right of cancellation

If not agreed upon otherwise, delivery will take place from stock to the address give by the buyer.
Delivery periods sorted according to destination can be found on the page “terms of delivery”.

Delivery abroad
We deliver worldwide. Deliveries will take place according to the conditions tha can be found in the table “terms of delivery”.
When delivering outside of the EU, the customer has to consider local customs regulations.
Possible customs charges will have to paid by the customer.

All prices include the statutory rate of VAT. The customer can pay the price via credit card, Debit Card, Paypal, SEPA direct debit (only from accounts in Germany), or invoice.
Belladonna reserves its right to exclude certain ways of payment in individual cases. If payment takes place via credit card or direct debit, the debit of the bank
account will take place with shipping of the goods. Payment by direct debit is only possible for customers with an account at a bank based in Germany.
The customer is responsible for the payment of any charges incurred in the bank transfer of money from abroad. Delivery to all customers abroad will only take place after payment has been received. The customer shall provide all information required to process the payment.
Should it become necessary for a return debit note as a result of insufficient account funds or inaccurate account details given, then the bank charges
arising from this shall be borne by the customer. If a customer is in arrears with payments, he must represent any default in the meantime.
He will guarantee the performance even for the coincidence, unless the damage had also occurred with payment in due time.
During delay of payment Belladonna is entitled to impose interest on arrears over the statutory rate p.a. set by the Deutsche Bundesbank (German National Bank).
Should Belladonna be able to show further costs were incurred due to such a delay in payment, Belladonna is entitled to seek reimbursement of these costs.
Retention of title Until all outstanding sums have been settled by the customer, any goods delivered to them remain the property of Belladonna.

Warranty for defects
The claims of the customer against Belladonna concerning occurring defects act in accordance with current legal requirements.
Limitation of liability Belladonna shall only be liable for defects if they derive from deliberate or grossly negligent actions or a culpable infringement of fundamental
contractual obligations on the part of Belladonna. A contractual obligation is fundamental if its fulfillment is constitutive for the realization of the contract and if
the customer can rely on it regularly. Further liability is excluded.
The limitation of liability shall not apply to claims according to German Product Liability Code (Produkthaftungsgesetz).
Data communication via internet cannot be guaranteed error-free or available at any time.
Liability of Belladonna for constant availability of this online shop is excluded.

Online Dispute Resolution
Starting on febuary 15th. EU is launching a plattform for extrajudicial resolution of disputes.
This platform gives consumers the possibility to settle disputes regarding online purchases out of court.
The external link to this platform is:

Image licensing
All image rights reserved by Belladonna and their partners. Use without explicit permission is forbidden.

Final Clause
Should one of these clauses of the conditions of use be invalid, the rest of the contract shall stay valid. Instead of the invalid clauses the usual legal terms shall apply.

Shop Operator
Belladonna Naturkosmetik Einzelhandel GmbH
Bergmannstraße 107 
D - 10961 Berlin
Telephone: +49 (0)30 - 69 04 03 33
Fax: +49 (0)30 - 69 04 03 34

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