Withdrawal Instruction/ Cancellation terms and Conditions

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving reasons.

The cancellation period will be 14 days from the day when either you or an assigned third party member who is not the carrier has acquired the goods.

To exercise your right of withdrawal you must inform us

Belladonna Naturkosmetik Einzelhandel GmbH
Bergmannstr. 107
D-10961 Berlin
Email shop@belladonna-naturkosmetik.de

Fax    +49.30.690 40 334

about your decision to withdraw from the contract by sending us a clear declaration of withdrawal (postal, or via e-mail or fax). You can but do not need to use the given blank form in order to do so.

The timely dispatch of the withdrawal declaration is sufficient for compliance with the cancellation period.

Progression of Withdrawal
If you choose to withdraw from the contract, we will refund all payments made by you including shipping costs (excluding additional costs that arose from choosing a shipping method other than our standard shipping method) immediately and not later than 14 days after receiving your declaration of withdrawal.  The refund will be given in the same form as the original payment was executed, unless explicitly otherwise agreed upon; in no case we will charge you a fee for the refund. We may decline the refund until receipt of the goods or confirmation of you sending back the goods, depending on which is the earlier date. You must either send back or otherwise return the goods to us immediately and at most within 14 days after your declaration of withdrawal. To comply with the time limit it is sufficient to dispatch the goods within the 14 days, all immediate costs of the dispatch will be covered by you.  You will only have to pay for a potential loss of value of the goods  if this loss of value stems from a treatment by you other than examination of properties, quality and functionality.

Blank Form of Withdrawal
A blank form can be downloaded here.

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